Support and Implementation

Implementing your solution to ‘Go-Live’ can seem daunting…

Selecting a spend management solution is only the beginning of the journey. There is the implementation process which can seem daunting at the outset, but we have an experienced team who have managed many projects through to ‘Go-Live’ and beyond. Qualified in PRINCE2, they can guide you through this process and offer best practice from other customer engagements.

We focus on your requirements, as one-size does not fit all, ensuring we collaborate with you throughout the process so you can tailor your internal processes and set expectations for your end-users. Additionally, we can support your Suppliers through an On Boarding process to ensure they are aligned to your goals.

Working with you to continue to drive efficiencies after ‘Go-Live’...

Once your spend management solution is live, we don’t just leave you to it. We want to ensure you can keep on getting the best results for your organisation so our team continue to work with you.

Having a dedicated Account Manager, provides you with a contact point, who ensures you receive regular communications from Science Warehouse, but who is also there to listen to your future goals and objectives. Quarterly Service Reviews provide structured conversations so we can help you to meet your procurement strategy on an on-going basis.

Our UK-based Customer Support team follow ITIL best practice and are available Monday to Friday 0900-1730 GMT, to help with any queries you may have. You are also able to log any queries with us 24 x 7 and it will be responded to during our business hours.

  • Implementation Project Lifecycle governed by PRINCE2 framework, so you know we meet the required standards

    Providing you with the reassurance that our team of experts are certified and follow set guidelines on quality management, control and organisation of projects.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Account Management team will support and collaborate with you to ensure you are getting the best results from your solution.

  • UK-based Customer Support so you can contact us at times to suit you

    Our Customer Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours.

Our Team is an Extension of your Team...

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Free Value Assessment Review

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Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

The Procurement Trends Survey 2017 is live and bubbling away collating the data from

On the 5th of February 2016, Lord Carter's final report was published. It is far

Science Warehouse is running its annual Procurement Trends Survey to gather the views

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us