Support

Working with you to continue to drive efficiencies after ‘Go-Live’…

Once your spend management solution is live, we don’t just leave you to it. We want to ensure you can keep on getting the best results for your organisation, so our team will continue to work with you.

Having a dedicated Account Manager provides you with a main contact. They will ensure you receive regular communications from Science Warehouse and will work with you to achieve your future goals and objectives. Quarterly Service Reviews provide structured conversations so we can help you to meet your procurement strategy on an ongoing basis.

You will also have access to our Customer Support team who are on hand to respond to your every day and technical queries.

Supporting you with your everyday procurement needs...

Our UK-based Customer Support team is available Monday to Friday 0900-1700 GMT, to help with any queries you may have. You can also log any queries with us 24 x 7 via our online support portal and we will respond during our business hours. You can log into the support portal or contact us to find out how to gain access.

If you require assistance with Supplier connection testing or enabling new modules, our Implementation team will be able to work with you to achieve this.

  • Continuing to support your organisation after 'Go-Live'

    Our dedicated Account Management team will support and collaborate with you to ensure you are getting the best results from your solution.

  • UK-based Customer Support so you can contact us at times to suit you

    Our Customer Support team is based in the UK and is available at the times when you and your organisation are working, so can respond to any queries within your working hours.

  • Getting the best results for your organisation

    Our Implementation team is on hand to help you maximise your Supplier connections and to further enhance your solution.

Our Team is an Extension of your Team...

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Free Value Assessment Review

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Maximise Spend Though Your eMarketplace

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Are you missing out on savings?

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Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

Here at Science Warehouse, we know a thing or two about eCatalogues having been in

Science Warehouse undertook the annual Procurement Trends Survey for the sixth consecutive

We’ve been awarded G-Cloud 9 Digital Marketplace Framework Supplier Status by the

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us