Support and Implementation

Help is at hand for your organisation throughout the Implementation process and there after

The implementation process may seem daunting at the outset, but we have an experienced team who have managed many projects through On Boarding and beyond.

Qualified in PRINCE2, they can guide you through this process and offer best practice from other Supplier engagements.

Working with you to expand your customer base...

Our Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours. Our service desk application allows us to track all queries to ensure we get back to you as quickly as possible.

We also have specialist Supplier support teams helping you to maximise Buyer connections broaden your reach and expand your customer base. The Supplier team can assist you with adverts, help you with tagging and check that everything is working smoothly within the system.

Our expert team is working towards ITIL, a best practice service management framework.

  • Onboarding assisted by our dedicated Customer Support team

    Providing you with the expertise and support to ensure the process of uploading your catalogue and pricing is as seamless as possible.

  • Help Guides and Video Tutorials available 24/7

    Watch a range of online videos, web demos and help guides at your convenience via our YouTube channels.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Supplier team will support and collaborate with you to ensure you are getting the best results from your solution.

“We like that we have the ability to fully manage our own eCatalogue and have taken it on as an extension to our own platform. If you don’t know how something works, Customer Support are helpful.”

Everard Payne- Group Business Manager at Nursing Hygiene Group

“Being a contracted Science Warehouse Supplier brings additional access to the extensive and ever increasing number of users in our marketplace. It helps build relationships with customers by partnering with their chosen eProcurement provider.

The customer service offered by Science Warehouse staff to its Suppliers is excellent and enhances the experience.”

Nina Langler- Sales Support Manager

Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

Here at Science Warehouse, we know a thing or two about eCatalogues having been in

Science Warehouse undertook the annual Procurement Trends Survey for the sixth consecutive

We’ve been awarded G-Cloud 9 Digital Marketplace Framework Supplier Status by the

Get Better Insights into your Sales through the Science Warehouse eMarketplace

Read more

We proudly present the NEW Science Warehouse…

Read more

Take on the Challenge and Get Control of Your Services Spend

Read more

Science Warehouse’s Procurement Trends 2017

Read more

eMarketplace Webinar

Book now
Ever wondered what eCatalogue model is the best choice for you? Click below👇and find out! https://t.co/KxmQmKA8lo @sciware2 days ago
We are really pleased to be hosting @spendmattersuk Peter Smith at our Annual User Conference June 20th… https://t.co/Vvs8UnxRYo @sciware2 days ago
The results are in for @sciware #Procurement Trends 2017 - find out what the current themes are https://t.co/vJ4QaI3tPM @sciware3 days ago
https://t.co/Sws8mW5lic Great to see our customers listed in the top Universities to attend!! Congrats! #Education #Procurement @sciware3 days ago
Why the #Housing Sector should get serious about #eProcurement and #SpendAnalyticshttps://t.co/SKrM1aKW8Q @sciware3 days ago

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us