Support and Implementation

Help is at hand for your organisation throughout the Implementation process and there after

The implementation process may seem daunting at the outset, but we have an experienced team who have managed many projects through On Boarding and beyond.

Qualified in PRINCE2, they can guide you through this process and offer best practice from other Supplier engagements.

Working with you to expand your customer base...

Our Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours. Our service desk application allows us to track all queries to ensure we get back to you as quickly as possible.

We also have specialist Supplier support teams helping you to maximise Buyer connections broaden your reach and expand your customer base. The Supplier team can assist you with adverts, help you with tagging and check that everything is working smoothly within the system.

Our expert team is working towards ITIL, a best practice service management framework.

  • Onboarding assisted by our dedicated Customer Support team

    Providing you with the expertise and support to ensure the process of uploading your catalogue and pricing is as seamless as possible.

  • Help Guides and Video Tutorials available 24/7

    Watch a range of online videos, web demos and help guides at your convenience via our YouTube channels.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Supplier team will support and collaborate with you to ensure you are getting the best results from your solution.

“We like that we have the ability to fully manage our own eCatalogue and have taken it on as an extension to our own platform. If you don’t know how something works, Customer Support are helpful.”

Everard Payne- Group Business Manager at Nursing Hygiene Group

“Being a contracted Science Warehouse Supplier brings additional access to the extensive and ever increasing number of users in our marketplace. It helps build relationships with customers by partnering with their chosen eProcurement provider.

The customer service offered by Science Warehouse staff to its Suppliers is excellent and enhances the experience.”

Nina Langler- Sales Support Manager

Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

PEPPOL – you’ve heard about it and you know it’s important! However, a simple

In Part 1 of our blog, we looked at the Prompt Payment Code and discussed what it

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Worcestershire Acute NHS Trust (WAHT)

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We proudly present the NEW Science Warehouse…

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Webinar: 5 Reasons Why Your eMarketplace Might Fail

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Oxford Brookes University

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BBC News - Ice-locked ship to drift over North Pole #chilly https://t.co/g6oJZKSrPw @sciware46 minutes ago
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This day in #1986, the Soviet Union launched its #Mir spacecraft and it remained in orbit for 15 years. https://t.co/bT9GP3u39o @sciware19 hours ago

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us