Support and Implementation

Help is at hand for your organisation throughout the Implementation process and there after

The implementation process may seem daunting at the outset, but we have an experienced team who have managed many projects through On Boarding and beyond.

Qualified in PRINCE2, they can guide you through this process and offer best practice from other Supplier engagements.

Working with you to expand your customer base...

Our Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours. Our service desk application allows us to track all queries to ensure we get back to you as quickly as possible.

We also have specialist Supplier support teams helping you to maximise Buyer connections broaden your reach and expand your customer base. The Supplier team can assist you with adverts, help you with tagging and check that everything is working smoothly within the system.

Our expert team is working towards ITIL, a best practice service management framework.

  • Onboarding assisted by our dedicated Customer Support team

    Providing you with the expertise and support to ensure the process of uploading your catalogue and pricing is as seamless as possible.

  • Help Guides and Video Tutorials available 24/7

    Watch a range of online videos, web demos and help guides at your convenience via our YouTube channels.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Supplier team will support and collaborate with you to ensure you are getting the best results from your solution.

“We like that we have the ability to fully manage our own eCatalogue and have taken it on as an extension to our own platform. If you don’t know how something works, Customer Support are helpful.”

Everard Payne- Group Business Manager at Nursing Hygiene Group

“Being a contracted Science Warehouse Supplier brings additional access to the extensive and ever increasing number of users in our marketplace. It helps build relationships with customers by partnering with their chosen eProcurement provider.

The customer service offered by Science Warehouse staff to its Suppliers is excellent and enhances the experience.”

Nina Langler- Sales Support Manager

Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

The Procurement Trends Survey 2017 is live and bubbling away collating the data from

On the 5th of February 2016, Lord Carter's final report was published. It is far

Science Warehouse is running its annual Procurement Trends Survey to gather the views

A ‘Day in the Life’ of Catalogue Management at Science Warehouse

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NHS: Drive savings by getting your catalogue solution into gear

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How to get eInvoicing working for your accounts payable department

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Meet the Team: Sidonie Magnus

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University College London (UCL)

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It's #FridayFunday & we're giving away 3 great prizes to 3 #Procurement Trends Survey 2017 entrants!… https://t.co/IT6XzeCjrp @sciware16 hours ago
7 Methods that Trusts can Deploy to meet Lord Carter's 2017 Deadline - free eBook from Science Warehouse https://t.co/iqBIv3zatG #NHS @sciware17 hours ago
The Procurement Trends Survey has been taken by over 2000 people in it's 6 year history! Be part of the action now https://t.co/giXHRVjA8N @sciware22 hours ago
£9 billion spent on #NHS #procurement in England each year, click here to see the breakdown and read more https://t.co/WopGV6Yjt6 @sciware1 day ago
Robotic sleeve 'hugs' failing hearts https://t.co/7Q6piZtnTH @sciware1 day ago

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us