Support and Implementation

Help is at hand for your organisation throughout the Implementation process and there after

The implementation process may seem daunting at the outset, but we have an experienced team who have managed many projects through On Boarding and beyond.

Qualified in PRINCE2, they can guide you through this process and offer best practice from other Supplier engagements.

Working with you to expand your customer base...

Our Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours. Our service desk application allows us to track all queries to ensure we get back to you as quickly as possible.

We also have specialist Supplier support teams helping you to maximise Buyer connections broaden your reach and expand your customer base. The Supplier team can assist you with adverts, help you with tagging and check that everything is working smoothly within the system.

Our expert team is working towards ITIL, a best practice service management framework.

  • Onboarding assisted by our dedicated Customer Support team

    Providing you with the expertise and support to ensure the process of uploading your catalogue and pricing is as seamless as possible.

  • Help Guides and Video Tutorials available 24/7

    Watch a range of online videos, web demos and help guides at your convenience via our YouTube channels.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Supplier team will support and collaborate with you to ensure you are getting the best results from your solution.

“We like that we have the ability to fully manage our own eCatalogue and have taken it on as an extension to our own platform. If you don’t know how something works, Customer Support are helpful.”

Everard Payne- Group Business Manager at Nursing Hygiene Group

“Being a contracted Science Warehouse Supplier brings additional access to the extensive and ever increasing number of users in our marketplace. It helps build relationships with customers by partnering with their chosen eProcurement provider.

The customer service offered by Science Warehouse staff to its Suppliers is excellent and enhances the experience.”

Nina Langler- Sales Support Manager

Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

This week Science Warehouse turns 17 and if Science Warehouse was a person living

What’s the problem currently? Having the opportunity to promote and sell your

On the 23rd of March, I will be spending the night sleeping rough for Action

Highlights from the Global Procurement Technology Summit

Read more

Part One: How the Prompt Payment Code Could Drive Productive Change for your Organisation

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Get Better Insights into your Sales through the Science Warehouse eMarketplace

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Meet the Team: Sidonie Magnus

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How to get eInvoicing working for your accounts payable department

Read more
#PEPPOL explained. Read more in our blog and why it is important to you https://t.co/j0yoGLwhP9 @sciware18 hours ago
11 New #Cloud Types Named—First in 30 Years https://t.co/7br7dFkgj1 via @NatGeo https://t.co/52d2hG4nAE @sciware19 hours ago
#mondaymotivation Our #CatalogueSavings Report – delivering more savings for you. Find out more https://t.co/Q6mm8BipUB @sciware21 hours ago
Looking forward to attending the @bufdg Annual Conference 2017 on 9-11 April in Bath. Read more about our HE story https://t.co/fA2fTGokad @sciware22 hours ago

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us