Support

Working with you to continue to drive business after you have joined the Science Warehouse network

Once you go live on the Science Warehouse network and start connecting and trading with Buyers through our eMarketplace, we can work with you to ensure you keep on getting the best results for your organisation.

We have a dedicated Supplier Team who can work with you so that you receive regular communications on any new developments at Science Warehouse which could benefit your business.

You will also have access to our Customer Support team who are on hand to respond to your every day and technical queries.

Working with you to expand your customer base...

Our Support Team is based in the UK and are available at the times when you and your organisation are working, so can respond to any queries within your working hours. Our service desk application allows us to track all queries to ensure we get back to you as quickly as possible.

We also have specialist Supplier support teams helping you to maximise Buyer connections broaden your reach and expand your customer base. The Supplier team can assist you with adverts, help you with tagging and check that everything is working smoothly within the system.

Our expert team is working towards ITIL, a best practice service management framework.

  • Onboarding assisted by our dedicated Customer Support team

    Providing you with the expertise and support to ensure the process of uploading your catalogue and pricing is as seamless as possible.

  • Help Guides and Video Tutorials available 24/7

    Watch a range of online videos, web demos and help guides at your convenience via our YouTube channels.

  • Continuing to support your organisation after ‘Go-Live’

    Our dedicated Supplier team will support and collaborate with you to ensure you are getting the best results from your solution.

“We like that we have the ability to fully manage our own eCatalogue and have taken it on as an extension to our own platform. If you don’t know how something works, Customer Support are helpful.”

Everard Payne- Group Business Manager at Nursing Hygiene Group

“Being a contracted Science Warehouse Supplier brings additional access to the extensive and ever increasing number of users in our marketplace. It helps build relationships with customers by partnering with their chosen eProcurement provider.

The customer service offered by Science Warehouse staff to its Suppliers is excellent and enhances the experience.”

Nina Langler- Sales Support Manager

Industry Insights

Our team are here to share our learning and insights with you.

Time never stands still and neither does our willingness to find better ways of doing things.

The Background Two years ago, Science Warehouse was in a situation typical of other

Data Visualisation, Analytics, Insights…these are all the current buzzwords being

Today, Science Warehouse announced they have been awarded a new contract with NEP

Microservices Architecture

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Marketplace Activity Insights

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Science Warehouse Awarded New Contract with NEP Shared System Group

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The Keys to Unlocking a Successful eProcurement Door

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Teagasc works with Science Warehouse for the launch of their eMarketplace

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Join the @sciware #Supplier Network - now available for #Australia as well as #UK and #Ireland https://t.co/EMBUfUVQyl @sciware3 days ago
Want to know about #microservices? Read our #technology journey for the last 2 years and see what we have learnt....bit.ly/2FS5cQ2 @sciware3 days ago
#FridayFeeling We are looking forward to seeing our current customers and also meeting some new faces when we atten… https://t.co/KU4li1GL2I @sciware3 days ago
Not long left for you to complete the #ProcurementTrends #Survey - don't miss out on your chance to win some exciti… https://t.co/P5qrHNssN5 @sciware3 days ago
Few organisations managing #cyberrisk, survey shows https://t.co/HqCdkLIJcX via @ComputerWeekly @sciware3 days ago

Get in touch to find out how we can help your organisation.

Our team are ready and would like to speak to you, to understand more about your organisation and how we can help you achieve your goals.

Contact us